Frequently Asked Questions (FAQ)

🔍 How do I search for products?

You can search by entering the product name or keyword into the Search Bar at the top of any page.
Tips for best results:

  • Use general terms (e.g., "sneakers" instead of "black leather sneakers").

  • Fewer keywords yield broader results.

Click on any product name or image to view full details.

💸 How are shipping costs calculated?

Shipping costs are calculated based on:

  • Shipping method (air, sea, or land)

  • Product weight and volume

Different couriers have different rates, so we recommend comparing options at checkout. For more help, please contact us.

🛡️ What is Buyer Protection?

Buyer Protection is our guarantee that you can shop with confidence. You're covered if:

  • The item you ordered doesn't arrive on time.

  • The item received is not as described.

  • The item guaranteed to be genuine turns out to be fake.

🚛 What shipping methods are available?

We use various methods including:

  • Truck, Rail, and Air Freight

  • Trusted couriers like USPS, FedEx, UPS, and ePacket

📦 How long will it take to get my package?

Standard shipping times:

  • UK, USA, and Europe: 7–10 business days

  • Rest of the World: Up to 15 business days

📬 How do I track my order?

  1. Open the email used to place your order.

  2. Look for a shipping confirmation email from NevadaShoe.com.

  3. Use the tracking number provided to follow your shipment.

Need help? Email us at support@nevadashoe.com

🛒 Do I need an account to place an order?

No. You can check out as a guest without creating an account.
Note: Guest checkout does not save your shipping/payment info for future use.

⛔ My tracking number stopped updating. What should I do?

If you're outside the U.S. (especially in Canada), your customs department may temporarily hold your item.
This is rare, but delays can happen.

If your package is stuck:

  • Call your local customs office and request release.

  • If the order is never released, we’ll send you a replacement — guaranteed.

🔁 What if I need to return something?

No worries! Just contact us and we’ll walk you through it.

For eligible returns, we’ll send a prepaid mailer so you can send the item back easily.

Full policy: Refund & Returns Policy

🚚 How does shipping work?

NevadaShoe works with global artisans and suppliers from:

  • Thailand, China, India, Tibet, and more.

This allows us to offer unique shoes at great prices. Items are shipped via trusted partners like USPS.
Typical delivery is 6 –10 days, but can vary based on your location.

No matter where you are in the world — we ship to you!

Need more help?
📧 Email us: support@nevadashoe.com
🌐 Visit our Contact Page