🔁 Refund & Returns Policy

At NevadaShoe.com, we want you to love your purchase. If you’re not satisfied due to an eligible issue, we’re here to help.

🕒 Return Window

Our refund and returns policy lasts 30 days from the date of purchase.
If 30 days have passed, unfortunately, we cannot offer a full refund or exchange.

✅ Eligibility for Returns

We can only accept returns if:

  • The item you received is damaged

  • You received the wrong size

  • You received an incorrect item

All returns must meet these conditions. We cannot process returns for reasons beyond those listed above.

🚫 Non-Returnable Items

  • Customized items are final sale and non-returnable, non-refundable, and cannot be changed or cancelled once the order is placed.

📄 Return Requirements

To complete your return, please include:

  • A receipt or proof of purchase

  • The item in its original condition and packaging

⚠️ Do not send your return to the manufacturer.

💳 Refund Process

Once your return is received and inspected, you will be notified by email regarding the approval or rejection of your refund.

  • If approved, your refund will be processed and automatically applied to your original method of payment within a few days.

  • If denied, we will notify you with the reason.

⏳ Late or Missing Refunds

If you haven’t received your refund yet:

  1. Recheck your bank account or card statement.

  2. Contact your credit card provider—it may take a few days for your refund to post.

  3. Reach out to your bank for any delays in processing.

If you’ve done all of this and still haven’t received your refund, please contact us at support@nevadashoe.com.

❌ Order Cancellations

  • Orders can be cancelled within 12 hours of being placed.

  • After the packaging or shipping process has started, cancellation is no longer possible.

To request a cancellation, please contact us at support@nevadashoe.com as soon as possible.

🔍 Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately and we will make it right.

🔄 Exchanges

We only replace items if they are:

  • Defective

  • Damaged

To exchange an item for the same one, email support@nevadashoe.com and mail your item to:

Return Address:
O V H LTD
6 New London House
London Street
London EC3R 7LP
United Kingdom

📦 Returning Your Item

To return a product, please ship it to:

Return Address:
O V H LTD
6 New London House
London Street
London EC3R 7LP
United Kingdom

  • Customers are responsible for return shipping costs.

  • Shipping costs are non-refundable. If you receive a refund, the return shipping fee may be deducted from your refund total.

  • For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned packages.

📅 Refund Request Deadline

You may submit a refund request within 30 days after the guaranteed delivery period (30 days) has expired. Use our Contact Us page to get in touch.

💬 Need Help?

For any questions about returns, refunds, or exchanges, please reach out to our team:

📧 support@nevadashoe.com