Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@nevadashoe.com and send your item to: o v h ltd 6 New London House, London Street, London, EC3R 7LP, United Kingdom.
Shipping returns
To return your product, you should mail your product to: o v h ltd 6 New London House, London Street, London, EC3R 7LP, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
*You can submit refund requests within 30 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.
